The Saga Continues

January 22, 2009 by mike

It never ceases to amaze me how many people have complained about the company that refutes all claims of wrong doing and prides itself on doing "the right thing". I swear if I read one more news article featuring Lennar and the quote "we are trying to do the right thing" I am going to stab myself in the eyeball with a butter knife coated in hot sauce. I have a brilliant idea. Why not just begin with doing the right thing at the base level of all aspects of the home building and recruitment of contractor process. Pride yourself on not cutting corners and actually inspect everything with a fine tooth comb by a Quality Control crew. Verify that work was completed correctly and take the time to see if it could be improved with another screw or piece of lumber. Make each and every home as solid as America. What do you have to lose? The building is slowing, the sales are down, and given the economy/job crisis, contractors are plentiful. Who is rushing here? It should not be hard to find a competent worker who takes pride in his work. In most cases given all fields of work its not about the quantity but the quality. What good is a can of 100,000 cans of tuna if they are all contaminated? Hire someone who can recite the definition of "ACCOUNTABILITY".

I just received some repair photos given to me by a family who wishes to remain anonymous on this website. They are the typical example of why everyone here is so (excuse my french) "pissed off" at Lennar and their contractors. After so many consecutive complaints by families time after time, Lennar failed to hire competent contractors. Even after single families posted their complaints on a website for the world to see, ( see link ) the nightmare continued. I have no idea who is at fault but your guaranteed to hear the same thing. "We admit to no wrong doing" and "we want to do the right thing." I just keep asking myself, what happened to the good ole days when you could look someone in the face and call a "fraud" a fraud without worrying about how much money they have to come after you with. See this article.

My advice to whomever does have the jewels large enough to actually accept responsibility for the obvious oversights and shortcomings out here in Texas, it shows more character look a person in the eye and take responsibility (which means being ACCOUNTABLE) in hopes of making it right then to point a finger and hide behind a logo and a fist full of attorneys. You may even learn something from it if you keep an open mind and not be so defensive. After all, no one can claim they are perfect 100% of the time.

Lets view some photos on some "Non-Perfection" that is just bizarre.

The leveling of a counter top with screws and bark mulch!

Here we have another photo of the counter top being leveled by a Hutto Parke Lennar Contracter. The contractor went outside after the screws were not filling the void enough to retrieve bark mulch from their flower bed to level the counter top. This happened as the family watched in awe.

Contractor suggestions by me.
1) When building a supporting wall, make it level.
2) When going to a job to perform work, bring the appropriate tools. Improvising with whatever is laying around is not Quality Workmanship.

Suggestion to supervisor and company who hired contractors.
1) Get a clue.