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229 Almquist
Problems with house repairs from May 2007- Present
- 1) We found our front door left open when nobody was around.
- 2) The workers had gone into our fridge and used our drinks.
- 3) We were told it was ok to leave our items in the garage when my husband's tools were used the construction workers and they went and moved stuff around.
- 4) The garage was not completely clean when they were done. There was broken glass everywhere.
- 5) The workers left paint behind from walking through our grass.
- 6) The repairs ran behind and we had to scramble to find a place to stay the last two nights since our reservations at the hotel had only been for two weeks.
- 7) We were told our walls would be painted white and they were not.
- 8) We have cracking along the front exterior of our house and in the back it slopes where the porch area is. We were told this was cosmetic and could not be repaired.
- 9) Our neighbors informed us our lights were left on at night after the workers would leave.
- 10) Our entry way into the attic in the garage was damaged and moved over. The workers patched up where the entrance used to be. We were not given an explanation as to why this happened. We found the entrance that way.
- 11) In October 2007, we noticed a crack form in the same area as we noticed in February when we first saw the cracks. The crack is in the center of our home.
- 12) Our silver ware drawer broke as of November 2007.
- 13) As of November 2007, two more cracks have returned that were in our home before the repair process. Now we have three cracks that have come back.
- 14) In November 2007, we noticed our fence was tilting.
11-14-2007 (ADMIN NOTE) Repairs have been made at this address and guess what...the cracks are back! Here are some more photos contributed 11-13-2007.
Lennar told me at first I would have it the following week after we turned in our receipt. This was Thanksgiving week. I never got it. Then I was told it takes two weeks to process the checks and I was supposed to get it last night. I never heard from Justin, the customer care rep regarding that he would not be there. They were supposed to bring it by at 6:30 last night and never showed. Then I was told this morning it would not be until next week. I am very frustrated and unhappy with this matter. The house matters are bad enough, but for a $100 dollar check on one of their employees being a peeping tom who had keys to my home!!!! I am very very upset by this.
Kyle Thomas
11/29/2007 07:15 PM ToVeronica.McKenzie@Lennar.com
Subjectconcerning locks for my home
Veronica,
Justin was supposed to come by this evening with our check for the lock change we had done from Dwayne Campbell handling repairs on our home. He never showed up nor did I receive a call indicating he needed to reschedule. I am very unhappy and rather upset by this occurrence. I want this to be taken care of.
Kyle
Lennar's response
Hi Kyle,
I apologize that Justin did not let you know that your check was not here.
Your check will be here in the office next Thursday.
I will have one of the CCR's bring it to you.
Thank you,
Roni McKenzie
Customer Care Coordinator
Austin Lennar North
Email: veronica.mckenzie@lennar.com
Web: www.lennar.com
Office Phone: (512) 531-1334
FAX Number: (512) 250-9137
12301 Research Blvd.
Building 4; Suite 100
Austin, Texas 78759
Kyle Thomas
11/30/2007 08:45 AM ToVeronica.McKenzie@Lennar.com
SubjectRe: concerning locks for my home
I will be home after 5:30 next Thursday or it can be left at the front desk of my place of employment.
Lennar's response
From: Veronica.McKenzie@Lennar.com
To: Kyle Thomas
Date: Fri, 30 Nov 2007 08:50:28 -0600
Subject: Re: concerning locks for my home
I will have the CCR call you when the check comes in it will probably be David Dunagan, Justin is on vacation next week.
Thank you,
Roni McKenzie
Customer Care Coordinator
Austin Lennar North
Email: veronica.mckenzie@lennar.com
Web: www.lennar.com
Office Phone: (512) 531-1334
FAX Number: (512) 250-9137
12301 Research Blvd.
Building 4; Suite 100
Austin, Texas 78759
Kyle Thomas
11/30/2007 08:56 AM ToVeronica.McKenzie@Lennar.com
SubjectRe: concerning locks for my home
I do not understand why this check is taking 3 weeks to process when I was told 2 weeks. I am very unhappy about this. I expected better service.
Lennar's response
From: Veronica.McKenzie@Lennar.com
To: Kyle Thomas
Date: Fri, 30 Nov 2007 09:15:32 -0600
Subject: Re: concerning locks for my home
Well, actually the reason your check has been delayed a week is because Justin tried to back date the check in the computer.
On the 15th he entered the check into the check request run for the 13th, which had already been processed and the person who makes the check requests had already ran the check request on the 13th.
He should have entered it for the 16th and your check would have been here this week.
Once again, I apologize for your inconvenience.
Thank you,
Roni McKenzie
Customer Care Coordinator
Austin Lennar North
Email: veronica.mckenzie@lennar.com
Web: www.lennar.com
Office Phone: (512) 531-1334
FAX Number: (512) 250-9137
12301 Research Blvd.
Building 4; Suite 100
Austin, Texas 78759
Update: 12-11-2007
As of 2:30pm today, we are still waiting for our check from Lennar to reimburse us for replacing our locks ourselves due to Lennar's employee being a peeping tom. The incident in which the Lennar repesentative was fired happened on Nov 5. Why are we still waiting?
Update: 2-06-2008
We got the reimbursement check in early December. Then I went into the doctor on Dec. 10th to find out about the lump in my right breast so we had to put off getting the drawer repaired. I had a series of tests done and was diagnosed with breast cancer on Dec. 17, 2007. I started chemo January 16th after lymphnode biopsy on Jan. 14th to find that I am negative in the lymphnodes which is very good. I will under chemo through May 30th and have surgery this summer. My husband is handling Lennar about our drawer. We have not heard anything yet. I tried to contact them myself, but my email address was coming up as invalid so he did not want me stressed out in dealing with Lennar anymore. My email address is in fact valid. I have had it for years. So my husband is handling that end now. Our warranty is only good through May of this year concerning the cracks in our home, but I cannot be moved out or inconvenienced again when I am undergoing treatment.
